Support

Need a hand with MyPhonotheque? Most questions are answered below. If you can't find what you need, email us at support@myphonotheque.com and we'll reply within a couple of business days.

Contact us

• Email: support@myphonotheque.com
• When writing, please include the email address you signed up with and a short description of the issue (and a screenshot if possible).

Account & sign-in

• Sign in or create an account from the sign-in page. We use Google Sign-In only.
• To switch Google accounts, open the user menu (top right) → "Switch Google account".
• To delete your account and data, see Delete account.

Premium subscription

• Premium costs €1/month and removes the 20-album limit.
• Subscriptions are billed by Google Play. Manage or cancel from Play Store → Subscriptions.
• If a purchase doesn't unlock Premium right away, open the app, wait a few seconds and try again — we re-validate with Google Play on each launch.
• Refunds are handled by Google Play according to their policy.

Google Drive backup

• Connect Drive from the user menu → "Google Drive sync". MyPhonotheque uses the drive.appdata scope, so it can only read/write its own private folder.
• If the connection drops, simply open the dialog again and reconnect — your tokens are stored encrypted on our side and never returned to the browser.

Spotify export

• Mark albums as favorites, then tap "Export albums to Spotify" to send them to your Spotify library or a new playlist.
• You'll be asked to connect your Spotify account the first time. You can disconnect any time from Spotify's app permissions page.

Album recognition

• When you take a photo of a sleeve, the cover image is sent to the Lovable AI Gateway for analysis. It is not used to train models.
• If a recognition result is wrong, you can edit any field manually before saving the album.

Legal

See our Privacy Policy and Terms of Service.